Returns & FAQ
Supernatural PR’s Return & Replacement Policy
We Want You to Love Your Shirt (But Please Order Carefully)
Every shirt is custom-made just for you - we don’t pull it off a shelf. Because of that, we can’t restock or resell returned items, so we encourage you to double-check our size chart before ordering.
Covered by Us - No Hassle
If your item arrives and it’s:
- Damaged
- Misprinted
- Poorly printed
- Not what you ordered
We’ll offer an instant replacement or full refund - no stress. Just send us a photo and your order number.
Not What You Expected? Wrong Size?
We still want to help - but we ask for a bit of help in return:
- If the size is wrong, or
- You changed your mind, or
- It’s not what you envisioned
We’ll offer:
- A one-time replacement in a new size (customer pays $6 reprinting fee)
- Or a store credit for the full amount (valid for 90 days)
These items are made-to-order, so we can’t put them back on a shelf.
To Start a Request
Email us at info@supernaturalpr.com within 14 days of delivery
Include:
- Your order number
- A photo of the item
We'll respond within 1-2 business days to make it right.
Cancellations & Edits
Orders can be changed or canceled within 1 hour of placing them. After that, production is already in motion.
Sizing Tip
Every brand and fit is a little different. Check the size chart on each product page to make sure your fit is just right.
If you're between sizes, size up for comfort.